About Austin Child Guidance Center’s Accreditation

Austin Child Guidance Center adheres to nationally recognized standards as evidenced by our accreditation status with The Joint Commission and receiving a Gold Seal of Approval™. The Joint Commission is the nation’s leading accrediting body of health care organizations. We voluntarily chose to be reviewed by the Joint Commission because it stands for quality health care, and so do we. It sets high standards of care and evaluates health care organizations against over 1,500 standards. As the demand for greater accountability for quality and costs grow, it is more important than ever to have the quality distinction – Joint Commission Accreditation. Achieving accreditation makes a strong statement to the Austin community about our organization’s efforts to provide mental health services of the highest quality. Austin Child Guidance Center has held this accreditation since 1986. For more information about The Joint Commission visit www.jointcommission.org.

How to Resolve A Client Concern or Complaint

As a Joint Commission accredited facility, we want to be able to resolve any client concern or complaint in a satisfactory manner.

1. The first step would be to share your concern or complaint with the therapist seeing your family.
2. If the issue cannot be resolved, you can ask to speak with the supervisor of therapist.
3. If the issue is still not resolved, please put your concern in writing and address it Russell Smith, LMSW, Executive Director, Austin Child Guidance Center, 810 W. 45th Street, Austin, TX 78751.
4. If you are still not satisfied you can contact the Joint Commission’s Office of Quality Monitoring to report any concerns or register complaints about a Joint Commission-accredited health care organization by either calling 1-800-994-6610 or emailing complaint@jointcommission.org.

About The Joint Commission

Founded in 1951, The Joint Commission seeks to continuously improve the safety and quality of care provided to the public through the provision of health care accreditation and related services that support performance improvement in health care organizations. The Joint Commission evaluates and accredits nearly 15,000 health care organizations and programs in the United States , including more than 8,000 hospitals and home care organizations, and more than 6,800 other health care organizations that provide long term care, assisted living, behavioral health care, laboratory and ambulatory care services. An independent, not-for-profit organization, The Joint Commission is the nation’s oldest and largest standards-setting and accrediting body in health care.